Refund policy

Return & Refund Policy

All Sales Are Final

Due to the nature of trading card products and the risk of product substitution, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, buyer's remorse, or any other customer-initiated reason. By placing an order, you acknowledge and agree to these terms.

Order Cancellation

Orders cannot be cancelled once confirmed. Please review your order carefully before completing your purchase.

Pre-Order Items

Pre-order items are non-refundable and non-cancellable. By placing a pre-order, you agree to these terms.

Condition Verification

All items are inspected before shipment, and we document the condition of each item during packing. Once an item leaves our facility, we cannot accept responsibility for damage or loss in transit; please refer to the carrier's claim process.

Trading Card Product Claims (Missing Packs, Missing Contents, Tampering)

As a limited exception to the above, we will review claims involving missing packs, missing contents, abnormal sealing, or tampering, provided the claim is supported by objective evidence that allows us to verify the condition of the shipment and product as of our shipment.

For high-value or bulk orders, we strongly recommend recording a continuous, unedited video showing:

  1. the unopened shipping carton,
  2. removal of the products from the carton,
  3. the condition of the product seals and packaging,
  4. opening of the relevant box, and
  5. confirmation of the contents or pack quantity.

A video is not the only form of evidence; photographs, shipping records, lot information, packaging records, and other objective materials may also be considered.

If a product has already been opened and its original condition cannot be objectively verified, we may be unable to determine when or where the issue occurred, and compensation may be declined. We do not determine compensation based on the hypothetical value of cards that may have been contained in a missing pack.

Where compensation is approved, its scope is limited to the objectively confirmed shortage or defect. An issue confirmed in one box does not extend to other boxes in the same order (for example, one affected box out of one hundred does not entitle the buyer to compensation for one hundred boxes). Any goodwill adjustment offered by AiGIVE Co., Ltd. (NACHAN COLLECTIBLES) does not constitute an admission of liability.

Full policy: https://app.aigive.jp/policy/tcg-claims